Bera Design | Smart Furnitures - Extendable Dining Tables

1-2 Working Days Handling Time

At Bera Design Shop we are committed to providing you with a seamless shopping experience, including efficient order processing and shipping. Our postage policy outlines the key details regarding handling time and delivery expectations for your purchases.

Handling Time:

Processing Time: We aim to process and dispatch your orders within 1-2 working days after payment is received. This handling time allows us to prepare and package your items with care to ensure they reach you in excellent condition.

Business Days: Our business days are defined as Monday through Friday, excluding weekends and public holidays. Please keep this in mind when considering the handling time for your order.

Shipping Methods:

Shipping Carriers: We primarily use reliable shipping carriers to ensure the safe and timely delivery of your items. The specific carrier may vary depending on the item, destination, and shipping method selected during checkout.

Tracking Information: For most orders, we provide tracking information so you can monitor the status and progress of your shipment. You will receive an email with tracking details once your order is dispatched.

Delivery Estimates:

Estimated Delivery Time:

The estimated delivery time will depend on the shipping method you choose during checkout and the destination of your order.

Delays:

While we strive to meet our handling and delivery estimates, occasional delays may occur due to unforeseen circumstances such as extreme weather conditions, postal service disruptions, or other factors beyond our control. In such cases, we will make every effort to communicate with you and provide updates on your order's status.

International Shipping:

For international orders, please note that customs and import duties may apply, and they are the responsibility of the buyer. Delays caused by customs processes are also beyond our control, and we appreciate your understanding in such situations.

Contact Us:

If you have any questions or concerns about our postage policy, handling times, or specific shipping options, please do not hesitate to contact us through our contact page. We are here to assist you and ensure a smooth shipping experience.

Thank you for choosing Bera Design Shop. We appreciate your business and look forward to serving you with efficient and reliable shipping services.

We have 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at beradesignltd@gmail.com. Please note that returns will need to be sent to the following address: Bera Design Ltd, 2C Merlin Court,Lancaster Way Business Park, Ely, Cambridgeshire, United Kingdom CB6 3GN, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at beradesignltd@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

If the product used,assembled or damaged by the buyer it's not eligible for return and refund.
During the initial few days, we ask that the purchased item and its packaging is handled with care until you have decided whether you will keep the item. This way if you choose not to, the item can be returned in a reasonable and re-saleable condition using the original packaging. Damages to the product or its original packaging may affect the refund if the reason for returning the item is that it is unwanted.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at beradesignltd@gmail.com.

6 Months to 5 Years Warranty

At Bera Design Shop, we stand behind the quality of our products and are committed to ensuring your satisfaction. We offer a flexible warranty policy that covers a range of durations, from 6 months to 5 years, depending on the product category. Please read the following warranty policy to understand the terms and conditions that apply:

Warranty Duration:

6 Months to 5 Years: The warranty duration for each product is specified in the product listing. The warranty period starts from the date of purchase.
Warranty Coverage:

Defective Products: Our warranty covers products that are found to be defective due to manufacturing defects or materials. If you experience any issues with your purchased item during the warranty period, please contact us through messages for assistance.

Warranty Exclusions:

Normal Wear and Tear: The warranty does not cover damage resulting from normal wear and tear, misuse, abuse, or neglect.

Unauthorized Repairs: Any attempts to repair or modify the product by unauthorized personnel will void the warranty.

Damage Due to Accidents: Accidental damage, including but not limited to drops, spills, and mishandling, is not covered under this warranty.

Making a Warranty Claim:

Contact Us: If you believe your item is covered under warranty due to a defect, please contact us through messages or beradesignltd@gmail.com

Provide a detailed description of the issue, along with any relevant photos or videos that help illustrate the problem.

Return Authorization: We may request you to return the defective item. We will provide instructions on how to do so, including the return address.

Inspection and Repair/Replacement: Once we receive the item, we will inspect it to determine if the defect is covered under warranty. If the issue is covered, we will repair or replace the item at our discretion.

At Bera Design Shop , we are committed to protecting your privacy and ensuring the security of your personal information. This Data Privacy Policy outlines how we collect, use, disclose, and protect your data.

Please take a moment to review this policy to understand how we handle your information.

1. Information We Collect:

We may collect the following types of information when you interact with our store:

Personal Information: This includes your name, email address, postal address, and phone number.
Payment Information: When you make a purchase, we collect payment details such as credit card information or PayPal account details, but we do not store this information.
Transaction Information: We collect details about your transactions, including the items you purchase, the date and time of the transaction, and shipping information.
Communication Information: If you contact us through messages, we may collect and store those communications.

2. How We Use Your Information:

We use your information for the following purposes:

To Process and Fulfill Orders: We use your personal and transaction information to process your orders, communicate with you about your purchases, and deliver products to you.
Customer Support: We may use your information to provide customer support and address any inquiries or concerns you may have.
Legal Compliance: We may use your information to comply with legal obligations, such as tax reporting and fraud prevention.
Marketing and Promotions: With your consent, we may use your email address to send you marketing and promotional communications about our products and services.
3. Sharing Your Information:

We may share your information with trusted third parties for specific purposes, including:

Shipping and Delivery: We share your shipping information with shipping carriers to facilitate the delivery of your orders.
Payment Processing: We share payment information with payment processors for the purpose of completing transactions.
Legal and Regulatory Authorities: We may disclose your information to comply with legal requirements or respond to lawful requests from government authorities.
4. Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, please be aware that no method of data transmission over the internet or electronic storage is 100% secure.

5. Your Choices:

You have certain rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information.
To exercise these rights or manage your email preferences for marketing communications, please get in touch with us through messages.

6. Changes to this Privacy Policy:

We may update this Data Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our store.

7. Contact Us:

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us through beradesignltd@gmail.com

Thank you for trusting Bera Design Shop with your personal information. We are committed to maintaining the highest standards of privacy and data protection.